At Avital Homes, we believe the homeowner experience continues long after closing day. We are seeking a customer-focused, organized, and solutions-driven Warranty Manager to help deliver an exceptional post-closing experience for our homeowners. This role serves as a key connection between homeowners, trade partners, and internal teams to facilitate warranty service, coordinate resolutions, and help ensure our homes and customer experience align with the quality and standards Avital Homes is committed to delivering.

This role requires a unique blend of customer service, construction knowledge, communication skills, organization, and problem-solving ability. The ideal candidate approaches each interaction with empathy and professionalism while also maintaining consistency, documentation, accountability, and adherence to company policies and industry standards.

Position Overview

The Warranty Manager will oversee and administer homeowner warranty service requests from initial intake through resolution and closeout. This individual will help facilitate a positive homeowner experience by coordinating repairs, communicating expectations clearly, maintaining accurate records, and working collaboratively with trade partners and internal teams to resolve issues efficiently and professionally.

This position is ideal for someone who enjoys building relationships, solving problems, managing details, and helping homeowners navigate the transition into new homeownership.

Key Responsibilities

• Serve as a primary point of contact for homeowners regarding warranty questions, service requests, and post-closing support
• Facilitate and manage the builder warranty process in alignment with Avital Homes’ warranty commitments, policies, and procedures
• Coordinate and schedule warranty inspections, trade partner visits, service appointments, and repair work
• Evaluate homeowner concerns and assist in determining warrantable conditions based on applicable warranty coverage, construction standards, manufacturer guidelines, NAHB Residential Construction Performance Guidelines, and 2-10 HBW standards where applicable
• Maintain timely, professional, and proactive communication with homeowners throughout the warranty process
• Help establish positive homeowner relationships by setting clear expectations, providing updates, and ensuring homeowners feel supported and informed
• Work collaboratively with construction teams, project managers, vendors, and trade partners to facilitate efficient and high-quality warranty resolutions
• Monitor warranty service performance, response times, completion timelines, and homeowner satisfaction
• Document all warranty communications, inspections, approvals, service activity, and resolutions accurately within company systems and software platforms
• Assist in identifying recurring construction, product, or trade-related issues and communicate trends to leadership to support continuous improvement
• Coordinate manufacturer warranty claims and vendor follow-up as needed
• Support and participate in homeowner orientations, warranty walkthroughs, and educational communication related to homeowner maintenance responsibilities and warranty coverage
• Help uphold Avital Homes’ standards for professionalism, customer care, quality, and accountability throughout the post-closing experience
• Maintain confidentiality, professionalism, and composure when handling sensitive homeowner situations or escalated concerns
• Promote a solutions-oriented and customer-first mindset while balancing fairness, consistency, company standards, and contractual obligations

Qualifications

• Previous experience in residential construction, warranty management, customer care, construction administration, project coordination, or related field preferred
• Understanding of residential construction methods, systems, and terminology
• Familiarity with builder warranty processes, NAHB Residential Construction Performance Guidelines, and/or 2-10 Home Buyers Warranty programs is strongly preferred
• Strong communication and interpersonal skills with the ability to interact professionally and empathetically with homeowners, vendors, and team members
• Exceptional organization, follow-through, and attention to detail
• Ability to prioritize and manage multiple warranty requests and deadlines simultaneously
• Strong problem-solving and conflict-resolution skills
• Proficiency in Microsoft Office and construction management software platforms such as Buildertrend or similar systems
• Ability to read plans, scopes, and construction documentation is a plus
• Self-motivated with the ability to work independently while collaborating effectively with team members
• Valid driver’s license and ability to travel to homes and job sites throughout the Kansas City metro area

Why Join Avital Homes?

At Avital Homes, we are passionate about creating homes and communities that people are proud to call home. We are committed to delivering an exceptional homeowner experience built on communication, trust, craftsmanship, and care.

As part of our team, you will have the opportunity to make a meaningful impact on homeowners during one of the most important investments of their lives. You will work alongside a collaborative and growing team that values professionalism, accountability, innovation, and customer satisfaction.

We offer competitive compensation, growth opportunities, and a supportive environment where your contributions are valued and recognized.

How to Apply

If you are passionate about customer experience, residential construction, and helping homeowners navigate the post-closing process with confidence and care, we would love to hear from you.

Please submit your resume and relevant experience for consideration.

Equal Opportunity Employer: Avital Homes is an equal opportunity employer. We encourage qualified individuals from all backgrounds to apply.